Last updated: June 2025

Who we are

Hampshire Tree Surgeon is a tree surgery business based in Winchester, Hampshire. We provide tree surgery, hedge cutting and related arboricultural services to homeowners and businesses across Hampshire.

For the purposes of UK data protection law, we are the data controller for personal information collected through this website and through direct contact with us. If you have any questions about how we handle your data, please contact us:

• Email: hello@hampshiretreesurgeon.co.uk
• Phone: 01962 000 000

What personal data we collect

When you contact us for a quote or to book a service, we may collect:

• Your name
• Your email address
• Your phone number
• Your property address or the location where work is required
• Details of the work you are enquiring about

We may also collect technical information automatically when you visit our website, including your IP address, browser type and the pages you visit. This is collected via our hosting provider’s server logs and any analytics tools we use.

How we collect your data

We collect personal data when you:

• Call or email us directly
• Submit an enquiry or contact form on our website
• Request a quote in person or via a third-party platform

Why we collect your data and our legal basis

We collect and use your personal data for the following purposes:

• To respond to your enquiry and provide a quote — lawful basis: legitimate interests (it is in both parties’ interests to communicate about the requested service).
• To fulfil a contract for tree surgery services — lawful basis: performance of a contract (where you have booked a job with us).
• To comply with legal obligations — such as retaining financial records for HMRC purposes — lawful basis: compliance with a legal obligation.

We do not use your personal data for marketing purposes without your consent, and we do not send unsolicited emails or texts.

How long we keep your data

• Enquiries that do not result in a booking — we retain contact details for up to 12 months, after which they are deleted.
• Customer records for completed jobs — we retain records for up to 7 years to comply with HMRC requirements for business records.

Who we share your data with

We do not sell, rent or trade your personal data. We may share it in limited circumstances:

• Hosting and website providers — our website is hosted on servers that process data on our behalf. These providers are contractually required to handle data securely.
• Legal requirements — we may disclose data if required to do so by law or in response to a valid request from a public authority.

Cookies

Our website may use cookies — small text files stored on your device — to help the site function correctly and to understand how visitors use it. These may include:

• Functional cookies — necessary for the website to work.
• Analytics cookies — to understand site traffic and improve the user experience (for example, Google Analytics, if enabled).

You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

Your rights under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate data.
• Right to erasure — you can ask us to delete your data, subject to any legal obligations we have to retain it.
• Right to restriction — you can ask us to restrict how we process your data in certain circumstances.
• Right to data portability — where processing is based on consent or a contract, you can ask us to provide your data in a portable format.
• Right to object — you can object to processing based on legitimate interests.

To exercise any of these rights, contact us at hello@hampshiretreesurgeon.co.uk. We will respond within one calendar month.

Right to complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

• Website: ico.org.uk
• Phone: 0303 123 1113

We would appreciate the opportunity to address your concern directly before you contact the ICO — please reach out to us first.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised date at the top. We recommend checking this page periodically.

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